VXI adding jobs in the Valley - 21 News Now, More Local News for Youngstown, Ohio -

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VXI adding jobs in the Valley

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YOUNGSTOWN, Ohio - A company that opened its first Ohio call center in downtown Youngstown four years ago continues to expand. About 200 jobs are being added to VXI Global Solutions in the former Phar-Mor building.

VXI Global Solutions announced Tuesday morning that they've partnered with Western Union. Western Union provides payment services. 

The ribbon cutting ceremony signaled the expansion at the VXI call center and a shift to bring jobs back from overseas.

"As we really make a strategic choice to come here back in Ohio in the U.S. to really drive a differentiated customer experience for our customers we serve," said Steven Sigman Western Union Vice President of Care, Transformation and Service Delivery.

Greg Ouimet, VXI Global Solutions Vice President of Quality, Training and Audit said "We currently have been doing work with them offshore in our Philippine locations and now we're actually in the process of working with them to bring some of that work back onshore."

Additional employees at the VXI call center in 20 Federal Place will assist customers and agents with money transfers and loyalty services.

"So we're looking at between 200 and 250 jobs to start and depending on the results from the customer feedback it could be one of many phases to come so the potential is definitely there to grow beyond that," said Tobias Parrish, VXI Global Solutions Vice President of North American Operations.

City officials say adding more jobs at VXI inside the city owned building has a ripple effect in the community.

"VXI is going to be supporting 1,000 jobs in this facility, it leads to a higher quality of life for the people here,  more people in the food court, more people being entertained on Friday and Saturday night downtown, supporting the Covelli Centre, supporting the infrastructure that we have down here," said Youngstown Finance Director Dave Bozanich.

A plan that city officials say is paying off.

To apply for a job, you can go online at www.vxi.com.

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