Opening performance of Cirque Du Soleil in Youngstown cancelled - 21 News Now, More Local News for Youngstown, Ohio -

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Opening performance of Cirque Du Soleil in Youngstown cancelled

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YOUNGSTOWN, Ohio - Ticket holders to the opening performance of Cirque Du Soleil in Youngstown were caught off guard when the show was cancelled Wednesday evening.

Some people heard about the change shortly before the show but others walked in thinking that they were still going to see the acrobatic skills on stage.

The performances scheduled for Thursday through Sunday are still set to go as planned. No additional shows are scheduled.

Before Cirque Du Soleil's planned opening show at the Covelli Centre Wednesday night, a line formed outside its doors with people waiting to exchange their tickets for another performance or a refund.

"We were here probably a good 20 minutes or so to exchange them. We got the same seats and everything. They've been working really hard to make sure everybody convenienced so it worked out pretty good," said Jessica Rodriguez of Struthers.

Kristopher McLeod, who traveled from Akron with his wife and another couple, said "The only press release we saw was on their web site (Covelli Centre) and we didn't see that until we got here so we were told by the valet parking people it's cancelled. We thought they were joking."

Close to three hours before the show, the Covelli Centre said it issued alerts through email, on its website, a press release and Ticketmaster that the show was cancelled due to technical difficulties.

Cirque's publicist says it was an issue with the lifting device that controls all the aerial acts.

Kelsey Rupert, the Covelli Centre's Marketing and Sales Director, said "in an instance like that we try as much as possible to get into all of the mediums and make sure we are getting the message across unfortunately some people did not get the message."

A busload of kids and people from as far as Columbus drove in not knowing that the show was off.

The Covelli Centre stated in the release that ticket holders needed to contact their point of purchase but there was confusion, especially about Ticketmaster refunds, which can only go through that company.

"The people who work here have not, basically they've stayed back there. Anybody who has been out amongst the people, wait until you get to the window, until then it's all conjecture ... it could have been handled a lot better than it was," said McLeod.

The box office extended its hours until 8 p.m. Wednesday. It will also be open at 10 a.m. Thursday through Sunday. People can also call the Covelli Center at 330-746-5600 for more information on refunds and or exchanges.

The memo from Rupert also included this statement, "Cirque Du Soleil wants to ensure that we give patrons the best show they can possibly have and in order to do so, the company must deal with the technical difficulties which required additional time to adjust. We apologize for any inconveniences and we'd like to thank everyone for their understanding and look forward to the rest of the shows in Youngstown!"

 

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