Calling 9-1-1 may not be the quickest way to get help in some Co - 21 News Now, More Local News for Youngstown, Ohio -

Calling 9-1-1 may not be the quickest way to get help in some Columbiana Counties

Posted: Updated:

CALCUTTA, Ohio - In an emergency, seconds count but in Columbiana County there are communities where a call to 9-1-1 may actually delay a response to help by several minutes.

The average response time for Glenmoor and Calcutta Volunteer Fire Departments is 4 to 5 minutes. But the department fire chiefs say by calling 9-1-1 that response could be delayed up to an additional three minutes. That's because 9-1-1 calls in the county first go to one of five dispatch centers.

For residents living in the Calcutta and Glenmoor area the majority of their calls first go to the East Liverpool Police Department. Dispatchers there then relay the message to the fire departments dispatch center.

"In the fire service one to three minutes could be very crucial," said Glenmoor Fire Chief Matt Smith.

Some cell phone calls to 9-1-1 can cause an even greater delay, sometimes being transferred out of the county and possibly the state.

"Their 9-1-1 system has to take the call, transfer it back to our 9-1-1 system, which in turns transfers it back to our dispatch," said Calcutta Volunteer Fire Chief Scott Smith. "We did a year and a half ago, have a 12 minute delay on a car fire."

The department chiefs say a possible solution could be a single county dispatch center or an enhanced 9-1-1 system.

Commissioner Tim Weigle is part of a committee that helps spear head the county 9-1-1 system. He says changes to the current system are only a matter of time, due to changes in technology and one consideration is to combine the 5 dispatch locations into a single location.

"Today the Sheriff answers about 47-48% of the calls so it would not be much of a staffing issue to get the Sheriffs Department ready to answer all of the 911 calls," said Weigle.

The question remains how the future changes could directly affect Calcutta and Glenmoor but Weigle says he is willing to sit down with both Chiefs and discuss ways to streamline the dispatching process.

In the meantime, Calcutta and Glenmoor Fire Chiefs say while residents can still call 9-1-1 the quickest way to get a hold of them in an emergency is to call their direct emergency lines.

Calcutta Emergency Line: (330) 386-5311

Glenmoor Emergency Line: (330) 385-5627

But both fire chiefs emphasize, residents can still call 9-1-1.

 

 

 

 

 

 

  • More From wfmj.comMore>>

  • 6 hurt when truck hits Dairy Queen near Pittsburgh

    6 hurt when truck hits Dairy Queen near Pittsburgh

    Friday, July 25 2014 1:01 AM EDT2014-07-25 05:01:26 GMT
    PITTSBURGH (AP) - Authorities say six people were injured and a gas line was damaged after a truck crashed into a Dairy Queen in suburban Pittsburgh. The Pittsburgh Post-Gazette said the incident occurred shortly before 3 p.m. Thursday in Penn Hills. A witness tells the newspaper that she was able to help an employee get out through a window after a cash register fell onto her. That employee, the manager and four men in the truck were taken to hospitals. The newspaper says firefighters secur...More >>
    PITTSBURGH (AP) - Authorities say six people were injured and a gas line was damaged after a truck crashed into a Dairy Queen in suburban Pittsburgh. The Pittsburgh Post-Gazette said the incident occurred shortly before 3 p.m. Thursday in Penn Hills. A witness tells the newspaper that she was able to help an employee get out through a window after a cash register fell onto her. That employee, the manager and four men in the truck were taken to hospitals. The newspaper says firefighters secur...More >>
  • UPDATED

    Ohio State marching band director fired

    Ohio State marching band director fired

    Thursday, July 24 2014 8:49 PM EDT2014-07-25 00:49:54 GMT
    Ohio State University fired the director of its celebrated marching band on Thursday amid allegations he knew about and ignored "serious cultural issues," some involving rituals where students were pressured to march in their underwear or participate in sexually themed stunts.More >>
    Ohio State University fired the director of its celebrated marching band on Thursday amid allegations he knew about and ignored "serious cultural issues," some involving rituals where students were pressured to march in their underwear or participate in sexually themed stunts.More >>
  • Witness: Teen's plane didn't show obvious distress

    Witness: Teen's plane didn't show obvious distress

    Thursday, July 24 2014 7:38 PM EDT2014-07-24 23:38:16 GMT
    The family of an Indiana teenager who crashed in the Pacific Ocean during an around-the-world flight says he knew the risks and had prepared for them.More >>
    A man who saw a plane flown by an Indiana teen who was killed during an around-the-world flight attempt says the aircraft was flying low but didn't show any obvious signs of distress before diving into the ocean off...More >>
Powered by WorldNow
All content © Copyright 2000 - 2014 Worldnow and WFMJ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms