Dominion East Ohio issues scam alert - WFMJ.com News weather sports for Youngstown-Warren Ohio

Dominion East Ohio issues scam alert

Posted: Updated:

Dominion East Ohio is again warning customers to be aware of telephone, email and in-person scams by people impersonating Dominion employees.

The company and the Public Utilities Commission of Ohio said it has received recent reports from customers who have received automated telephone calls purporting to be from Dominion East Ohio, claiming that they have a large credit on their bills and that they need to input personal and account information to secure these credits.

According to Dominion, the false calls are made to try to trick customers into providing confidential, personal or account information for the suspected purpose of identity theft.

Dominion says it does not call or email customers to obtain personal, confidential information such as a Social Security number, gas account number or bank account number.

No one should be texting or emailing customers pretending to be a Dominion representative requesting customers’ personal information, according to the utility. They may be trying to take your identity, your money or both.

  • Capture the phone number
  • Hang up
  • Don’t reply
  • Report the suspicious activity to local authorities.

The same kind of precaution applies to face-to-face situations, according to Dominion.

Never allow anyone in your house or apartment who claims to be a Dominion representative unless you have scheduled an appointment or reported a problem. And, even in those cases, ask for proper identification.

All Dominion East Ohio employees carry a photo identification card. If customers are uncertain whether someone claiming to be a Dominion employee actually works for the company, they can just request to see the employee's photo identification card for verification. Dominion East Ohio employees will be happy to show their company photo ID cards to customers.

Other suspected scam attempts involve pressuring customers to provide personal information, by claiming natural gas service will be shut off if immediate payment is not received.

Dominion reminds customers that the company does not make live outbound collection calls requesting payment on the spot. However, the company does make recorded, outbound courtesy calls to customers in accordance with the Telephone Consumer Protection Act.

If customers have any question about any such encounters, they should contact Dominion’s call center at 1-800-362-7557.

A customer service center representative can verify if the telephone call or email message is legitimate, or confirm that one of the company’s employees or contractors is scheduled to work on natural gas service at a customer’s home or business.

For more information on the wide range of scams, visit the Better Business Bureau’s Top Scams.

  • More NewsMore>>

  • Canfield Trooper shares emotional story, reminding drivers to move over

    Canfield Trooper shares emotional story, reminding drivers to move over

    Thursday, May 25 2017 9:50 PM EDT2017-05-26 01:50:46 GMT

    Cowles is now the face of a recent PSA, reminding motorists it's the law to slow down and move over for stopped emergency vehicles.

    More >>

    Cowles is now the face of a recent PSA, reminding motorists it's the law to slow down and move over for stopped emergency vehicles.

    More >>
  • UPDATED

    Mentor reverses track opting NOT to go with Austintown Superintendent Vince Colaluca

    Mentor reverses track opting NOT to go with Austintown Superintendent Vince Colaluca

    Thursday, May 25 2017 9:49 PM EDT2017-05-26 01:49:41 GMT
    Vince ColalucaVince Colaluca

    Austintown Local Schools Superintendent Vince Colaluca is being named as the new superintendent for the Mentor Public School System according to an official from that district. Colaluca confirmed to 21 News on Wednesday that he interviewed for the superintendent 's post at that school district in Lake County, Ohio. An email from Executive Secretary to the Mentor School Superintendent says that Colaluca as been selected for the job and will be approved at a meeting today. 

    More >>

    Austintown Local Schools Superintendent Vince Colaluca is being named as the new superintendent for the Mentor Public School System according to an official from that district. Colaluca confirmed to 21 News on Wednesday that he interviewed for the superintendent 's post at that school district in Lake County, Ohio. An email from Executive Secretary to the Mentor School Superintendent says that Colaluca as been selected for the job and will be approved at a meeting today. 

    More >>
  • Valley first responders beef-up protective gear during drug calls

    Valley first responders beef-up protective gear during drug calls

    Thursday, May 25 2017 7:39 PM EDT2017-05-25 23:39:49 GMT

    It's estimated that eight people die a day in Ohio due to the heroin and opiod crisis, Trumbull County has recorded a record number of overdoses. Now first responders in the valley are taking new precautions to protect themselves. Weathersfield Fire Chief Randall Pugh says he received a serious wake-up call when East Liverpool patrolman Chris Green accidentally touched fentanyl and overdosed. "We can't help anybody if we get injured yourself," Chief Pugh said. 

    More >>

    It's estimated that eight people die a day in Ohio due to the heroin and opiod crisis, Trumbull County has recorded a record number of overdoses. Now first responders in the valley are taking new precautions to protect themselves. Weathersfield Fire Chief Randall Pugh says he received a serious wake-up call when East Liverpool patrolman Chris Green accidentally touched fentanyl and overdosed. "We can't help anybody if we get injured yourself," Chief Pugh said. 

    More >>
Powered by Frankly
All content © Copyright 2000 - 2017 WFMJ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms