More flight delays, cancellations for US airlines in April - WFMJ.com News weather sports for Youngstown-Warren Ohio

More flight delays, cancellations for US airlines in April

Posted: Updated:

WASHINGTON (AP) - Canceled and delayed flights rose in April on the nation's leading airlines, and so did consumer complaints, according to figures released Wednesday by the U.S. Department of Transportation.

The rate of canceled flights nearly doubled to 1.6 percent in April compared to the same month in 2016. Delta Air Lines accounted for nearly half the cancellations - it was crippled for days by a one-day storm in Atlanta.

About 78.5 percent of flights arrived within 14 minutes of schedule, down from the 84.5 percent on-time rate in April 2016, according to the latest figures available from the government.

Hawaiian Airlines had the best on-time rate, at 88.8 percent, while Virgin America was last at 64.6 percent.

Complaints rose 70 percent, although only a tiny fraction of the millions of travelers lodged a protest.

April was also the month in which a passenger was dragged from a full United Express flight, igniting a debate over poor customer service on U.S. airlines.

Consumers lodged 1,909 complaints with the Transportation Department, with 1,430 filed against U.S. airlines. Most consumers complain directly to the airline, but the carriers don't have to report those figures.

More than one-third of complaints dealt with canceled or delayed flights or missed connections.

Discount carrier Spirit Airlines had the highest rate of complaints, followed by United, which took a public-relations beating after video surfaced of airport officers roughly hauling a 69-year-old man off a United Express plane to make room for crew members flying to their next assignment.

Southwest Airlines had the lowest complaint rate.

___

The Transportation Department report can be found at http://bit.ly/2t3KDdx

Copyright 2017 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • More From wfmj.comHot ClicksMore>>

  • Science Says: Amount of straws, plastic pollution is huge

    Science Says: Amount of straws, plastic pollution is huge

    Tuesday, April 24 2018 10:22 AM EDT2018-04-24 14:22:09 GMT
    (CSIRO via AP). This December 2016 photo provided by the Commonwealth Scientific and Industrial Research Organization, a dead shearwater bird rests on a table next to a plastic straw and pieces of a red balloon found inside of it on North Stradbroke Is...(CSIRO via AP). This December 2016 photo provided by the Commonwealth Scientific and Industrial Research Organization, a dead shearwater bird rests on a table next to a plastic straw and pieces of a red balloon found inside of it on North Stradbroke Is...
    Cities and even countries now such as Great Britain are looking at banning straws because plastic pollution is a huge global problem.More >>
    Cities and even countries now such as Great Britain are looking at banning straws because plastic pollution is a huge global problem.More >>
  • Volcano in southern Japan erupts for 1st time in 250 years

    Volcano in southern Japan erupts for 1st time in 250 years

    Tuesday, April 24 2018 12:31 AM EDT2018-04-24 04:31:39 GMT
    (Kyodo News via AP). CORRECTS YEAR - In this April 19, 2018, photo, volcanic smoke billows from Mt. Io, foreground, part of the Kirishima mountain range on Japan’s southern main island of Kyushu, taken over Ebino city, Miyazaki prefecture. The Meteorol...(Kyodo News via AP). CORRECTS YEAR - In this April 19, 2018, photo, volcanic smoke billows from Mt. Io, foreground, part of the Kirishima mountain range on Japan’s southern main island of Kyushu, taken over Ebino city, Miyazaki prefecture. The Meteorol...
    A volcano in southern Japan has erupted for the first time in 250 years, and the authorities have set up a no-go zone around the mountain.More >>
    A volcano in southern Japan has erupted for the first time in 250 years, and the authorities have set up a no-go zone around the mountain.More >>
  • New lynching memorial evokes terror of victims

    New lynching memorial evokes terror of victims

    Monday, April 23 2018 8:10 PM EDT2018-04-24 00:10:23 GMT
    (AP Photo/Jay Reeves). In this Wednesday, April 18, 2018 photo, Josephine Bolling McCall poses with a photo of her father, lynching victim Elmore Bolling, at her home in Montgomery, Ala. Bolling is among thousands of lynching victims remembered at the ...(AP Photo/Jay Reeves). In this Wednesday, April 18, 2018 photo, Josephine Bolling McCall poses with a photo of her father, lynching victim Elmore Bolling, at her home in Montgomery, Ala. Bolling is among thousands of lynching victims remembered at the ...
    A new memorial is opening to honor thousands of people killed in racist lynchings.More >>
    A new memorial is opening to honor thousands of people killed in racist lynchings.More >>
Powered by Frankly
All content © Copyright 2000 - 2018 WFMJ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms