PennDOT updates website to make reporting road concerns easier - WFMJ.com News weather sports for Youngstown-Warren Ohio

PennDOT updates website to make reporting road concerns easier

Posted: Updated:
HARRISBURG, Pa. -

The Pennsylvania Department of Transportation has updated its customer care website to make it easier to report road concerns.

PennDOT made the announcement of the upgrades to CustomerCare.PennDOT.gov on Wednesday.

The department said it will now be easier to report concerns on state-maintained roadways using new mapping technology, optional photo uploads and a mobile-friendly interface.

"We continually look for ways to use technology to improve our customers' experience, and our new Customer Care Center makes it easier to share their concerns or feedback," PennDOT Secretary Leslie S. Richards said.

Richards said the public reports help with roadway maintenance and safety responsibilities and that these upgrades will ensure information gets passed on to the department. 

The modernized service sorts concerns into categories including road or bridge conditions, removing something from a roadway, traffic, signs or signals, ongoing roadwork or projects, or general questions and concerns. 

PennDOT says users can map their current location to document a concern or choose an address or roadway, as well as other relevant location information.

They can even upload photos related to the concern. 

According to the department, the descriptions will provide better information for PennDOT staff and can reduce the amount of time needed to gather more information from customers submitting concerns.

As of September 30, the previous Customer Care Center had nearly 45,000 concerns submitted this year, with more than 96 percent of those concerns being resolved, the department said. 

Motorists are asked to be as specific as possible when providing locations of concerns. 

Motorists should report the county, municipality, street name, and state route number, which can be found on small black and white signs posted along state highways. A description of any familiar landmarks is also helpful for PennDOT.

The department said maintenance concerns will be corrected as soon as possible.

Concerns may also be reported through 1-800-FIX-ROAD (1-800-349-7623), though the number should not be used to report traffic accidents, disabled vehicles or other emergencies. Motorists should continue to call 911 to report these types of emergencies.

Customers with questions or concerns related to driver or vehicle services should visit DMV.PA.gov.

For concerns related to the Pennsylvania Turnpike, visit the Turnpike Commission website at PATurnpike.com.
 

  • Hot ClicksHot ClicksMore>>

  • Can fines rein in Big Tech? Privacy regulators spur a debate

    Can fines rein in Big Tech? Privacy regulators spur a debate

    Friday, May 10 2019 3:12 AM EDT2019-05-10 07:12:49 GMT
    (AP Photo/Alex Brandon, File). FILE - This Jan. 28, 2015, file photo, shows the Federal Trade Commission building in Washington. Federal privacy regulators are under scrutiny in Congress as they negotiate a record fine with Facebook to punish the compa...(AP Photo/Alex Brandon, File). FILE - This Jan. 28, 2015, file photo, shows the Federal Trade Commission building in Washington. Federal privacy regulators are under scrutiny in Congress as they negotiate a record fine with Facebook to punish the compa...
    (AP Photo/Alex Brandon, File). FILE - This Jan. 28, 2015, file photo, shows the Federal Trade Commission building in Washington. Federal privacy regulators are under scrutiny in Congress as they negotiate a record fine with Facebook to punish the compa...(AP Photo/Alex Brandon, File). FILE - This Jan. 28, 2015, file photo, shows the Federal Trade Commission building in Washington. Federal privacy regulators are under scrutiny in Congress as they negotiate a record fine with Facebook to punish the compa...
    Federal privacy regulators are under scrutiny in Congress as they negotiate a record fine with Facebook to punish the company for alleged violations of its users' privacy.More >>
    Federal privacy regulators are under scrutiny in Congress as they negotiate a record fine with Facebook to punish the company for alleged violations of its users' privacy.More >>
  • Google's privacy push gets a mixed reception

    Google's privacy push gets a mixed reception

    Thursday, May 9 2019 9:53 PM EDT2019-05-10 01:53:12 GMT
    (AP Photo/Jeff Chiu). Google's Alexander Hunter gives a demonstration of the Nest Hub Max at the Google I/O conference in Mountain View, Calif., Tuesday, May 7, 2019.(AP Photo/Jeff Chiu). Google's Alexander Hunter gives a demonstration of the Nest Hub Max at the Google I/O conference in Mountain View, Calif., Tuesday, May 7, 2019.
    (AP Photo/Jeff Chiu). Google's Alexander Hunter gives a demonstration of the Nest Hub Max at the Google I/O conference in Mountain View, Calif., Tuesday, May 7, 2019.(AP Photo/Jeff Chiu). Google's Alexander Hunter gives a demonstration of the Nest Hub Max at the Google I/O conference in Mountain View, Calif., Tuesday, May 7, 2019.
    Google CEO Sundar Pichai kicked off the company's annual developer conference Tuesday with new privacy tools and updates to Google's artificially intelligent voice assistant.More >>
    Google CEO Sundar Pichai kicked off the company's annual developer conference Tuesday with new privacy tools and updates to Google's artificially intelligent voice assistant.More >>
  • Auschwitz Museum protests death camp images on skirts, bags

    Auschwitz Museum protests death camp images on skirts, bags

    Thursday, May 9 2019 2:21 AM EDT2019-05-09 06:21:01 GMT
    Museum authorities at the Auschwitz-Birkenau former Nazi German death camp in Poland have protested to an online vendor that was selling miniskirts, pillows and other items bearing photos of the camp.More >>
    Museum authorities at the Auschwitz-Birkenau former Nazi German death camp in Poland have protested to an online vendor that was selling miniskirts, pillows and other items bearing photos of the camp.More >>
  • Ohio/PennsylvaniaMore>>

  • Jamestown Area School District receives $25,000 safety grant

    Jamestown Area School District receives $25,000 safety grant

    Monday, May 20 2019 9:08 PM EDT2019-05-21 01:08:05 GMT

    The grants will be used to buy security-related equipment such as student and visitor identification systems, metal detectors, surveillance equipment and deadbolts among other items.

    More >>

    The grants will be used to buy security-related equipment such as student and visitor identification systems, metal detectors, surveillance equipment and deadbolts among other items.

    More >>
  • Greenville woman sentenced in federal court for possession of controlled substance

    Greenville woman sentenced in federal court for possession of controlled substance

    Monday, May 20 2019 8:41 PM EDT2019-05-21 00:41:24 GMT

    The charges stemmed from an August 2017 search where she was present at a home containing large amounts of narcotics and packaging paraphernalia.

    More >>

    The charges stemmed from an August 2017 search where she was present at a home containing large amounts of narcotics and packaging paraphernalia.

    More >>
  • ODNR launching task force to review state parks

    ODNR launching task force to review state parks

    Monday, May 20 2019 7:28 PM EDT2019-05-20 23:28:11 GMT

    According to the release, the Blue Ribbon Panel on Ohio's State Parks will conduct customer experience reviews of the 75 state parks in the state.

    More >>

    According to the release, the Blue Ribbon Panel on Ohio's State Parks will conduct customer experience reviews of the 75 state parks in the state.

    More >>
Powered by Frankly
All content © Copyright 2000 - 2019 WFMJ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms