PennDOT updates website to make reporting road concerns easier - WFMJ.com News weather sports for Youngstown-Warren Ohio

PennDOT updates website to make reporting road concerns easier

Posted: Updated:
HARRISBURG, Pa. -

The Pennsylvania Department of Transportation has updated its customer care website to make it easier to report road concerns.

PennDOT made the announcement of the upgrades to CustomerCare.PennDOT.gov on Wednesday.

The department said it will now be easier to report concerns on state-maintained roadways using new mapping technology, optional photo uploads and a mobile-friendly interface.

"We continually look for ways to use technology to improve our customers' experience, and our new Customer Care Center makes it easier to share their concerns or feedback," PennDOT Secretary Leslie S. Richards said.

Richards said the public reports help with roadway maintenance and safety responsibilities and that these upgrades will ensure information gets passed on to the department. 

The modernized service sorts concerns into categories including road or bridge conditions, removing something from a roadway, traffic, signs or signals, ongoing roadwork or projects, or general questions and concerns. 

PennDOT says users can map their current location to document a concern or choose an address or roadway, as well as other relevant location information.

They can even upload photos related to the concern. 

According to the department, the descriptions will provide better information for PennDOT staff and can reduce the amount of time needed to gather more information from customers submitting concerns.

As of September 30, the previous Customer Care Center had nearly 45,000 concerns submitted this year, with more than 96 percent of those concerns being resolved, the department said. 

Motorists are asked to be as specific as possible when providing locations of concerns. 

Motorists should report the county, municipality, street name, and state route number, which can be found on small black and white signs posted along state highways. A description of any familiar landmarks is also helpful for PennDOT.

The department said maintenance concerns will be corrected as soon as possible.

Concerns may also be reported through 1-800-FIX-ROAD (1-800-349-7623), though the number should not be used to report traffic accidents, disabled vehicles or other emergencies. Motorists should continue to call 911 to report these types of emergencies.

Customers with questions or concerns related to driver or vehicle services should visit DMV.PA.gov.

For concerns related to the Pennsylvania Turnpike, visit the Turnpike Commission website at PATurnpike.com.
 

  • More From wfmj.comHot ClicksMore>>

  • In posthumous message, Hawking says science under threat

    In posthumous message, Hawking says science under threat

    Saturday, October 20 2018 7:57 AM EDT2018-10-20 11:57:06 GMT
    Stephen Hawking has spoken from beyond the grave to warn that science and education are under threat around the world.More >>
    Stephen Hawking has spoken from beyond the grave to warn that science and education are under threat around the world.More >>
  • Salesforce vs. Twitter in San Francisco homeless tax fight

    Salesforce vs. Twitter in San Francisco homeless tax fight

    Tuesday, October 16 2018 10:54 PM EDT2018-10-17 02:54:04 GMT
    (AP Photo/Jeff Chiu). In this Oct. 1, 2018 photo, Stormy Nichole Day, left, sits on a sidewalk on Haight Street with Nord (last name not given) and his dog Hobo while interviewed about being homeless in San Francisco. A measure on San Francisco's Nov. ...(AP Photo/Jeff Chiu). In this Oct. 1, 2018 photo, Stormy Nichole Day, left, sits on a sidewalk on Haight Street with Nord (last name not given) and his dog Hobo while interviewed about being homeless in San Francisco. A measure on San Francisco's Nov. ...
    San Francisco voters have a measure on the Nov. 6 ballot that would tax hundreds of the city's wealthiest companies to help thousands of homeless and mentally ill.More >>
    San Francisco voters have a measure on the Nov. 6 ballot that would tax hundreds of the city's wealthiest companies to help thousands of homeless and mentally ill.More >>
  • Trump marvels at hurricane damage, hears stories of struggle

    Trump marvels at hurricane damage, hears stories of struggle

    Tuesday, October 16 2018 12:59 PM EDT2018-10-16 16:59:45 GMT
    (AP Photo/Evan Vucci). President Donald Trump and first lady Melania Trump board Air Force One for a trip to visit areas affected by Hurricane Michael, Monday, Oct. 15, 2018, in Andrews Air Force Base, Md.(AP Photo/Evan Vucci). President Donald Trump and first lady Melania Trump board Air Force One for a trip to visit areas affected by Hurricane Michael, Monday, Oct. 15, 2018, in Andrews Air Force Base, Md.
    Trump, first lady arrive in Florida to survey areas devastated by Hurricane Michael.More >>
    Trump, first lady arrive in Florida to survey areas devastated by Hurricane Michael.More >>
Powered by Frankly
All content © Copyright 2000 - 2018 WFMJ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms