PennDOT updates website to make reporting road concerns easier - WFMJ.com News weather sports for Youngstown-Warren Ohio

PennDOT updates website to make reporting road concerns easier

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HARRISBURG, Pa. -

The Pennsylvania Department of Transportation has updated its customer care website to make it easier to report road concerns.

PennDOT made the announcement of the upgrades to CustomerCare.PennDOT.gov on Wednesday.

The department said it will now be easier to report concerns on state-maintained roadways using new mapping technology, optional photo uploads and a mobile-friendly interface.

"We continually look for ways to use technology to improve our customers' experience, and our new Customer Care Center makes it easier to share their concerns or feedback," PennDOT Secretary Leslie S. Richards said.

Richards said the public reports help with roadway maintenance and safety responsibilities and that these upgrades will ensure information gets passed on to the department. 

The modernized service sorts concerns into categories including road or bridge conditions, removing something from a roadway, traffic, signs or signals, ongoing roadwork or projects, or general questions and concerns. 

PennDOT says users can map their current location to document a concern or choose an address or roadway, as well as other relevant location information.

They can even upload photos related to the concern. 

According to the department, the descriptions will provide better information for PennDOT staff and can reduce the amount of time needed to gather more information from customers submitting concerns.

As of September 30, the previous Customer Care Center had nearly 45,000 concerns submitted this year, with more than 96 percent of those concerns being resolved, the department said. 

Motorists are asked to be as specific as possible when providing locations of concerns. 

Motorists should report the county, municipality, street name, and state route number, which can be found on small black and white signs posted along state highways. A description of any familiar landmarks is also helpful for PennDOT.

The department said maintenance concerns will be corrected as soon as possible.

Concerns may also be reported through 1-800-FIX-ROAD (1-800-349-7623), though the number should not be used to report traffic accidents, disabled vehicles or other emergencies. Motorists should continue to call 911 to report these types of emergencies.

Customers with questions or concerns related to driver or vehicle services should visit DMV.PA.gov.

For concerns related to the Pennsylvania Turnpike, visit the Turnpike Commission website at PATurnpike.com.
 

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