NILES, Ohio - Recently, Direct Energy sent out 1,897 letters to residents in Niles informing them of new pricing options available for natural gas service.

The letter included a phone number for their customer service center, but unfortunately an editing mistake had one digit wrong in the number.

The number in the letter rang to an adult phone service.

Micah Hirschfield, with Direct Energy, said that once the company was notified of the problem, the company drafted new letters apologizing for the mistake and immediately sent them out.

The correct number for Direct Energy's Customer Care Team is 1-866-803-4618.