Can first responders find you when you call for help? - WFMJ.com News weather sports for Youngstown-Warren Ohio

Can first responders find you when you call for help?

Posted: Updated:
CORTLAND, Ohio -

With consumers switching over to internet and bundled cable phone and internet services, sometimes their current locations are not matching up with their calls to 911 dispatchers.

"I'm seeing the problems pop up on a weekly basis now. We recognize that once we see that on our system, we try to interview them on their actual location," said Ernie Cook, Trumbull County 911 director.

Cook says calls come in from out of state or the wrong city than what's listed on the other line and it's confusing and time consuming for first responders who need as much time as possible to get to a scene.

The Cortland Fire Department is reminding people on its Facebook page to verify their addresses are correct with their phone service providers after responding recently responding to mix-ups.

"That could provide some delays and mishaps as you could imagine," said Fire Chief David Rea.

Often times Rea says local departments are able to quickly sort out any location confusion.

"But sometimes when resources are strained, as they are during cold and flu season, you may have to wait a while until we've figured out exactly which department is responsible for your house," Rea said.

The Federal Communications Commission says consumers should give service providers their home address and jurisdiction from where they receive safety protection, have a backup phone in case their power goes out and leave instructions for babysitters and caretakers.

  • More From wfmj.comHot ClicksMore>>

  • Can apps like Waze steer you clear of disaster? Maybe not

    Can apps like Waze steer you clear of disaster? Maybe not

    Tuesday, September 18 2018 9:03 PM EDT2018-09-19 01:03:42 GMT
    (AP Photo/Gerry Broome, File). FILE- In this Monday, Sept. 17, 2018, file photo flooded vehicles sit on a closed section of Interstate 95 in Lumberton, N.C., where the Lumber river overflowed following flooding from Hurricane Florence. Navigation apps ...(AP Photo/Gerry Broome, File). FILE- In this Monday, Sept. 17, 2018, file photo flooded vehicles sit on a closed section of Interstate 95 in Lumberton, N.C., where the Lumber river overflowed following flooding from Hurricane Florence. Navigation apps ...
    Navigation apps like Waze are trying to help motorists avoid hurricane flooding, but can people really rely on their smartphones to steer themselves out of a disaster zone.More >>
    Navigation apps like Waze are trying to help motorists avoid hurricane flooding, but can people really rely on their smartphones to steer themselves out of a disaster zone.More >>
  • Air Force: Space Force would cost $13 billion over 5 years

    Air Force: Space Force would cost $13 billion over 5 years

    Tuesday, September 18 2018 12:30 PM EDT2018-09-18 16:30:59 GMT
    An internal Air Force document says President Donald Trump's planned creation of a Space Force could cost nearly $13 billion in its first five years.More >>
    An internal Air Force document says President Donald Trump's planned creation of a Space Force could cost nearly $13 billion in its first five years.More >>
  • Police: Border agent targeted victims for vulnerability

    Police: Border agent targeted victims for vulnerability

    Tuesday, September 18 2018 9:24 AM EDT2018-09-18 13:24:38 GMT
    (Webb County Sheriff's Office via AP). This image provided by the Webb County Sheriff's Office shows Juan David Ortiz, a U.S. Border Patrol supervisor who was jailed Sunday, Sept. 16, 2018, on a $2.5 million bond in Texas, accused in the killing of at ...(Webb County Sheriff's Office via AP). This image provided by the Webb County Sheriff's Office shows Juan David Ortiz, a U.S. Border Patrol supervisor who was jailed Sunday, Sept. 16, 2018, on a $2.5 million bond in Texas, accused in the killing of at ...
    10-year veteran of US Border Patrol being held on $2.5 million bond, accused of killing at least four women and injuring a fifth who escaped.More >>
    10-year veteran of US Border Patrol being held on $2.5 million bond, accused of killing at least four women and injuring a fifth who escaped.More >>
Powered by Frankly
All content © Copyright 2000 - 2018 WFMJ. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms