Folks in the Valley who need assistance from the Help Network of Northeast Ohio will need to go online for assistance at this time.

Help Network CEO, Vince Brancaccio tells 21 News the Help Hotline (211) is currently down and that folks looking for assistance should instead got to the Northeast Ohio Help Network's website.

This also means that the local suicide hotline is down, but Brancaccio says if you or someone you know is feeling suicidal, you can still call 988 and be redirected to a national suicide prevention line.