A personal care home in New Castle was shut down on Tuesday after numerous reported violations.

21 News has obtained a copy of a letter from March of 2024 from the Pennsylvania Department of Human Services (DHS) addressed to Carriage Manor in Ellwood Road in New Castle informing staff that its license will not be renewed.

The letter details numerous code violations including allegations of abuse and/or neglect, lack of staff with CPR training, furniture and equipment violations and more.

A second letter was sent later in the month ordering the facility to cease operations or further action would be taken.

21 News reached out to the facility on Tuesday regarding a reported police presence on the premises and were told by an unidentified employee that the facility was being shut down, but were unsure as to why.

In a statement released to 21 News by the DHS, the department states that they take any allegations and potential violations seriously 

"DHS takes reports and complaints about the safety of individuals in licensed facilities seriously, and we work to ensure that any allegations and potential violations that put people at risk are investigated and handled urgently."

DHS tells 21 News that all residents have safely been relocated to other nearby professional care homes. The department could not confirm or deny any pending litigation against the home.